Payment methods

1. Introduction

Welcome to Gardenhomeeu.

We want to offer a simple, secure, and transparent shopping experience. For this reason, we provide reliable payment methods, suitable for online purchases and compliant with practices commonly adopted in European e-commerce.

All orders must be successfully completed before processing begins. Once payment confirmation is received, we will proceed with order preparation as per our Shipping Policy.

2. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • JCB
  • Discover
  • American Express

All payments are processed in Euros (EUR).

If the payment card uses a currency other than the euro, the final amount charged may vary based on the exchange rate applied by the card-issuing bank or its financial institution. Any conversion fees or bank charges are determined solely by your payment service provider.

The desired payment method can be selected during the checkout process, before final order confirmation.

3. Payment Security

Transaction security is a fundamental aspect of our shopping experience.

To protect information transmitted during the payment process, the site uses industry-standard security protocols, including SSL/TLS encryption technology, to help protect data during transmission.

Payment card data is managed through trusted payment service providers responsible for processing transactions. We do not require customers to communicate sensitive information such as full card number, CVV code, or other confidential data via email, phone, or other insecure channels.

We also urge users to always verify that they are on the correct site and to keep their login credentials confidential, if a personal account is available.

4. Payment Confirmation

Once payment is successfully completed:

  • the order will be registered in our system;
  • the processing phase for confirmed orders will begin;
  • the customer will normally receive an order confirmation via email.

If payment is not authorized or is incomplete, the order may not be processed until payment is successfully received.

If you do not receive order confirmation within a reasonable time, it is advisable to check your spam folder or contact us for assistance.

5. Payment Issues

If you experience difficulties during payment, we recommend first checking that:

  • the card details have been entered correctly;
  • the card is valid and not expired;
  • sufficient funds or credit are available;
  • the issuing bank has not declined the transaction authorization;
  • there are no temporary limitations imposed by the payment institution.

In case of failed payment, you can try again using the same payment method or choose another accepted card.

If situations such as:

  • failed payment;
  • double charge;
  • pending payment;
  • inability to complete the transaction;
  • other payment-related issues;

it is advisable to first contact the issuing bank or payment service provider for more information on transaction authorization.

If the problem persists, you can contact our customer service. We will do our best to check the order status and provide the necessary assistance as soon as possible.

6. Payment Refund

If a refund is due in accordance with the Return and Refund Policy or the Cancellation Policy, we will process the refund according to the applicable conditions.

Specifically:

  • the refund will be made using the same payment method used for the original purchase;
  • it is generally not possible to change the account, card, or refund crediting method;
  • once authorized, the refund will be initiated as soon as reasonably possible.

The actual crediting of the amount depends solely on the processing times of:

  • issuing bank;
  • payment card network;
  • payment service provider.

Times may therefore vary based on the procedures adopted by different financial institutions.

For more information on the conditions that entitle you to a refund, please consult the relevant Return and Refund Policy and Cancellation Policy.

7. Contact

For any questions regarding payment methods, payment status, refunds, or other issues concerning transactions made on the site, you can contact us using the details below.

Site Name: Gardenhomeeu

Website: gardenhomeeu.com

Email: hello@gardenhomeeu.com

Phone: +1 (312) 929-8274

Address:

1042 N Knollwood Dr
Schaumburg, IL 60194
United States

Customer Service Hours:

Monday – Friday
09:00 – 18:00

To ensure faster processing of your request, we recommend contacting us preferably via email, indicating, if available, the order number and a brief description of the problem. Our customer service will respond as soon as possible during assistance hours.